Helpdesk Tier 1 Analyst 4 Opening(s) Mascot e Services

Summary
Experience:

0 - 3 Years
Location:

Gurgaon
Compensation:

Rupees 2,50,000 - 3,50,000
Education:

UG - Any Graduate - Any Specialization PG - Post Graduation Not Required
Industry Type:

IT-Software/ Software Services
Role:

Tech Support Engnr
Functional Area:

Client Server
Posted Date:

30 Jan
Desired Candidate Profile
Communicate technical and procedural production issues between company employees at all levels utilizing ticketing, email, instant messaging, and phone.
· Provide first call resolution or facilitate resolution to issues
Job Description
Manage problem tickets from cradle to grave ensuring that appropriate information is gathered, assignment to fix agent is accurate, and resolution is achieved within the documented service levels.
Keywords: system support, ticketing,helpdesk - IT
Company Profile
IT Consultancy
Contact Details
Company Name:

Mascot e Services
Website:

Not Mentioned
Executive Name:

Mr. Vinay
Address:

Not Mentioned
Email Address:

mascotarun@gmail.com
Telephone:

9717105098