Customer Service Associate jobs in noida

Spanco ^Walk-In

Customer Service Associate

Eligibility:

Any Graduate

Location:GurgaonJob Category:BPOLast Date:19 November 10

Job Type:Full TimeHiring Process:Walk - In.

Job Details

Job Description

• Ensure that the calls are answered as per procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the calls is in compliance with predefined parameters
• Identify potential areas for process improvements & highlight the same to the TL
• Provide the relevant process reports on a on a daily basis
• Ensure adherence to established attendance schedules
• Provide process training to new team members to facilitate their levels of performance – 
• mentor  / mentee relationship

Desired Candidate Profile
Basic Require

• Excellent command over spoken TAMIL and ENGLISH language IS A MUST.
• Under Graduate/ Graduate with Computer literacy (MS Office & Domain knowledge)
• This role is primarily responsible for taking inbound calls as per the SLAs outlined by 
• the client.

Technical Skills

• Basic IT, Comfortable with computers, Telephone handling/etiquette skills

Soft Skills

• Business Etiquette
• Strong verbal/oral and written communication skills. Pleasing personality with an 
• assertive voice
• Excellent communication skills
• Voice and listening comprehension
• Should be proactive in providing consistent quality service
• Self Discipline, Listening, Patience are some desirable skills.
• Fair numeric aptitude, problem solving and analytical skills
• Ability to meet goals and deadlines in a fast paced highly stressful environment

How to apply

WALK-IN FOR THE INTERVIEW.

Time: 11 AM - 4 PM

Venue:
Spanco BPO Services ltd.
Plot number 96-97,
Udhyog Vihar Phase 4,
Gurgaon.